AMPELLA Heating Specialists
Tel: 01428 604 566 | 01730 894 868

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AMPELLA HEATING SERVICES

Latest Service Update ...

The Coronavirus pandemic is an ongoing situation that we are all adapting to and we want to assure you that the health and safety of our customers and staff is of the highest priority.

Ampella delivers an essential service to many people in the community and therefore myself and the team are continuing to provide you with a trusted service. 

Our engineers are keen to support the local community by responding to emergencies and carrying out essential repairs, maintenance and safety checks. 

Here is how we are acting on government guidance right now to keep you and our engineers safe.

Our engineers,

• will only attend your property if they are fit for work as per the current government directives
• will follow Public Health England recommended precautionary hygiene measures when attending your property 
• have been provided with, face masks, face shields, hand sanitiser, sanitising spray surface spray and disposable gloves, for use onsite. 

Here is what we ask of you,

• Where possible assist us to maintain social distancing by calling or emailing us to book an appointment

• Prior to our engineer’s attendance, if anyone is unwell in the property as per government directives, please advise the Service Desk Team so we may reschedule your appointment.

Where our engineer attends your property to carry out works please,

• keep a distance of 2 meters between yourself and our engineer at all times
• provide them with facilities to wash their hands with hot water and soap [where possible] on their arrival and before leaving your property
• ventilate rooms with fresh air where possible by opening an external door or window,10 mins before their arrival.
• allow our engineer to carry out their work in rooms alone. 

We do value your custom and  thank you for your continued support as a smaller business in your local area.  If you have any questions do not hesitate to call us and speak to a member of the Service Desk Team who will be happy to assist you.

Our warmest regards to you, stay safe and remember we are here if you need us!

To book your appointment contact our Service Desk Team:

call 01428 604 566 or 01730 894 868

or use our email enquiry form

July 2020